To not s**** up the party, my friend and consultant recreated my order under my account and paid for it with her card. I confirmed PayPal cannot do anything because Pampered Chef refuses to release it. Instead its been stuck in limbo with the charge on hold through PayPal. My consultant then fixed it but the purchase did not return to my cart for me to reprocess. I made a purchase for $227.59 on December 16th that did not include the discount I had earned. I would appreciate if a PP representative actually addressed my issues and not respond with the same regurgitated response. (Two pizza stones and racks, garlic press, chopper etc) This item is sub-par and has been seldom used before malfunctioning.Īlso, because the warranty of my item(s) was misrepresented, it would be smart business practice to replace the item with a clarification on Pampered Chef warranties.Īt this point, I am receiving the same reply re-worded. Representatives tell customers that the quality and warranty of the products is the reason their products cost more.įor the most part, I've been happy with items I've purchased. Pampered Chef products are more expensive than comparable products purchased from brick and mortar stores. If they can't provide this, then I would like to see that they have informed employees to review their warranties before presenting false information to customers. Therefore, I would like to see documentation on training of employees stating that their products come with 2 year warranties. Most complaints that I have read on-line specifically state this fact. Representatives mislead purchasers like myself and state that products have lifetime warranties. This supports my claim that their warranties are being misrepresented Inform and educate their representatives that Pampered Chef items are not under lifetime warranties.Īs a side note, I'm sure many purchasers would not purchase items that have warranties that are shorter and less than other inexpensive brands. Make good on the misrepresented warrantiesĢ. I have asked neighbors and family what they believe the warranty is on Pampered Chef products. This company misrepresents their warranty. During the presentations representatives have stated that the items have a lifetime warranty. Some of the items I own include 2 pizza stones with wire racks, two garlic presses, a chopper, cookware and more. I have purchased items under false pretenses. I am a 62 year old woman who have attended many Pampered Chef parties thought the last ***** years.
An item that would cost the company maybe 25. At no time did I ever hear a consultant say only some items have lifetime warranties. The promise of a lifetime warranty is still widely believed by the public. In addition, he tried to sell me a newer version AND tried to get me to host a party!Pampered Chef is misleading consumers. The gentleman I chatted with was dismissive and rude. I don't have a receipt but I remember attending pampered chef parties, paying more than the customary amount for items because I believed they were higher quality and I was told they had a lifetime warranty.I chatted today about the decorator and the issues I had with it. When I went to use it, the pieces come apart. It was stored in a box and I recently discovered that I still had it. Since then, I moved 2x and the item was used less than 5x. My purchase was made under a former name and an email (i have since forgotten). Between 2005-2008, I purchased an Easy Access Decorator from a consultant.
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